By: Melissa Guyott, CMCA, AMS, PCAM - Ponderosa Community Management
I’ve donated countless hours in various volunteer positions throughout the years. I’ve been a PTA president, served on professional councils, coached a little league fastpitch team and even did a tour as an elected city councilperson. In each of these scenarios, I had a personal agenda or spark of madness that led me to serve. With my own point of reference and almost two decades of non-profit Board management, I like to think I’ve learned a thing or two about what makes a good governing body tick.
Let’s say an involved and engaged homeowner decides to take the leap and serve for the Board. Bright-eyed and bushy-tailed, this new leader begins to learn about the business of running their association. In this fictional scenario, our new Association leader has even taken the time to read their governing documents, review contracts and ask questions about the association’s financial health. Our new community volunteer begins to become dismayed when their questions are answered with, “I don’t know. We’re waiting on our manager.” As more questions are posed, the same answer is returned, “We don’t know. We’re waiting on our manager.”
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