What is Your Homeowner Association Manager’s Role?

​By Michael Madson, MGM Management

Your association may contract with an association manager, but are they qualified?  We’d like the residents and an HOA’s membership to know what a manager has – and has not – been hired to do.
​An association manager has two primary responsibilities: 
1. Carry out the policies set by the HOA’s Board.
2. Manage the association’s daily operations.

Quite often, members assume the manager performs certain tasks that just aren’t in the contract. And, when the manager doesn’t meet their expectations, residents are unhappy. Here are a few clarifications to help you understand the role of an association manager.

·        The manager works closely with the Board – as an advisor – not as a Board member. The manager is not your advocate with, or conduit to, the Board. If you have a concern about your HOA, your first action is to contact your Board or send them a letter or an email.

·        The manager should be available to the membership. However, that doesn’t mean the manager will drop everything to take your call. If you need to see the manager, it’s best to call to arrange a meeting or email them.

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