Who Should a Community Manager, Association/HOA Board Member Contact When There Is No Pressure, Sprinklers Are Off Schedule, and There Is a Maintenance Issue?

By: Clearwater Landscape

​Irrigation plays an important role in maintaining a healthy, functional, and visually appealing landscape within a community. While we strive to do our best throughout the season, issues can arise. It’s important for community managers and HOA board members to understand who to contact to ensure concerns are addressed efficiently and correctly.

In situations involving low or no water pressure, sprinklers running off schedule, or general maintenance issues, the appropriate first point of contact is the landscape maintenance contractor responsible for the property. That is who typically oversees irrigation systems, scheduling, and overall landscape performance. They are best equipped to diagnose and resolve any issues that may arise.
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For example, low pressure may be caused by many factors such as, but not limited to, line breaks, valve malfunctions or debris/trash in the system. Similarly, irrigation schedules may be affected by controller programming, seasonal adjustments, or system errors. In both cases, the maintenance team has the ability and access needed to make any adjustments or changes that are needed. 

General maintenance concerns, such as damaged sprinkler heads, leaks, dry areas, or plant health issues, should also be directed to the maintenance team. Reporting these issues promptly helps prevent further damage and ensures the landscape is not damaged and continues to be healthy as intended.

To ensure that communication goes smoothly and effectively, it is recommended that community managers and HOA board members communicate directly with their contracted maintenance provider. It is advised to have one point of contact between HOA and the vendor. For example, having the property manager be the one to contact the vendor with any questions. This communication approach helps avoid any confusion and allows for any comments or questions to be tracked and well managed. This also helps avoid duplicate concerns or questions.

By following this process, community managers, HOA boards, and maintenance contractors can work collaboratively to maintain the health and quality of the property.