Managing Conflict and Diverse Personalities

By: Ann Marie Baird, CMCA®, AMS®​

We face conflict in many areas of life including: personal relationships, work, community, politics, social issues, cultural differences, values and beliefs, opinions, and even within ourselves. Essentially, anywhere where people have differing perspectives, needs, or goals can lead to potential conflict. With our every changing society and unique lives, conflict becomes unavoidable. As we move forward, learning to manage conflict and the diverse personalities we interact with is essential. While many of the following steps can be used in other areas of our lives, the below are some suggestions when working in Community Management.

Identify the Underlying Issue: Conflict resolution starts with understanding the root cause. Active listening, empathy, and research are essential in uncovering the true issue. Understanding laws and governing documents is crucial, as it ensures that the resolution process is grounded in factual information and legal frameworks.

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